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Complaints Procedure Complaints Procedure
Complaints Procedure

Complaints Procedure

Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

The Parliamentary and Health Service Ombudsman

Millbank Tower, Millbank, London, SW1P 4QP.
Telephone: 0345 015 4033
Website: www.ombudsman.org.uk

The Dental Complaints Service

The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER.
Telephone: 08456 120 540
Website: www.dentalcomplaints.org.uk

The General Dental Council

37 Wimpole Street, London. W1N 8DQ.
Telephone: 0845 222 4141

The dentists’ regulatory body for complaints about professional misconduct.

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